Processing of Personal Data
At Basance, the confidentiality and security of your personal data are of the utmost importance. We are committed to respecting your privacy and treating your personal data with the utmost care, in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
This page explains how we collect, use, store and protect your personal data when you use our website. Basance.com.
1. Data we collect
We collect various categories of personal data when you interact with our site. This may include, but is not limited to:
- Identification details : Surname, first name, e-mail address, telephone number.
- Order data : Information relating to the products you purchase, delivery address and billing address.
- Payment details : Credit card number or PayPal account information (this data is processed securely by third-party payment providers).
- Browsing data : IP address, browser type, pages viewed on our website, session duration, etc. This data is collected through cookies and other similar technologies.
- Communication data : Information you provide when interacting with our customer service team via e-mail, online chat, or telephone.
2. Why we collect your data
We collect your personal data for various reasons, including:
- Order processing : To process your purchases and deliver the products you have ordered.
- Account Management : To create and maintain your user account on our website.
- Improving our service : To analyse the use of our website, personalise your experience and improve the quality of our products and services.
- Marketing communication : With your consent, we will send you information about our products, special offers, and promotions by email or text message. You may unsubscribe at any time.
- Legal compliance : To comply with our legal and tax obligations.
3. Legal basis for data processing
We process your personal data on the basis of the following reasons:
- Consent : You have consented to the collection and use of your data, for example, when subscribing to our newsletter or accepting cookies.
- Execution of a contract : The processing of your data is necessary for the management of your orders and the provision of the services you have requested.
- Legal obligations : We process some of your data to comply with our legal obligations (e.g. tax or accounting obligations).
- Lawful interest : We process certain data based on our legitimate interests, such as improving our services or preventing fraud.
4. Sharing your data
We only share your personal data with third parties when necessary to provide you with our services. This includes:
- Payment service providers : As Stripe, PayPal or other payment processors, which process your transactions securely.
- Delivery service providers : For the dispatch of your orders.
- Marketing and analytics services : Tools such as Google Analytics, Facebook Pixel or other online advertising services that help us improve the effectiveness of our website.
- Competent authorities : When required by law or to respond to a legal request.
5. Retention period for your data
We only retain your personal data for as long as necessary for the purposes mentioned above, unless a longer retention period is required by law.
- Order-related data : In accordance with tax legislation, we will retain your order information for a period of 6 years.
- Data marketing : If you have consented to receive marketing communications, we will retain your data until you unsubscribe from our mailing lists.
6. Securing your data
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. This includes the use of encryption technologies (SSL), firewalls, security protocols, and strict access control.
7. Your rights
In accordance with the GDPR, you have several rights regarding your personal data:
- Right of access : You may request at any time to know what data we hold about you.
- Right of rectification : You may correct or update your data if it is incorrect or incomplete.
- Right to erasure : You may request the deletion of your data, subject to legal exceptions.
- Right to restriction of processing : You may request that we restrict the use of your data in certain situations.
- Right to portability : You may receive a copy of your data in a structured, machine-readable format.
- Right to object : You may object at any time to the processing of your data for direct marketing purposes.
- Right to withdraw consent : If you have given your consent for the processing of your data, you may withdraw it at any time.
To exercise these rights, please contact us at the following address: contact@basance.com.
8. Cookies and similar technologies
Our website uses cookies and tracking technologies to improve the user experience. You can manage your cookie preferences via your browser settings or by using our cookie management tool on the website.
9. Amendments to this policy
We reserve the right to modify this data processing page at any time to reflect changes to our website or legal requirements. Any changes will be published on this page with the date of the update.
Contact
If you have any questions regarding the collection, processing or security of your personal data, please do not hesitate to contact us at the following address:
- Email : contact@basance.com
- Telephone : 06 73 44 11 34
Date of update : 22/11/2024
This page should be updated regularly to ensure that it complies with the latest legal requirements and to properly inform your users about how their data is processed. Be sure to customise each section according to the specifics of your business and your data processing practices.